How to initiate an exchange?
Exchanges are eligible under the following conditions:
- The garment is unworn.
- The garment must be unwashed.
- Security tags and brand labels are still attached.
You can exchange your item for a different size or an entirely different product within 72 hours of receiving your order.
Steps to exchange-
- Visit the return/exchange portal by clicking here.
- Initiate a return request for current item that you need to be exchanged.
- After a pickup is successfully delivered at our warehouse, we will credit your store wallet with the product amount.
- A nominal exchange handling fees of ₹150 will be deducted from you refund amount.
- Using the same store credit, you can place a new order for an exchange item of your choice.
- While checking out, click on "pay using Store credit"
- If the replacement costs more, you will need to pay the difference.
Refunds are provided as store credit or in the form of a product exchange with any available item on the website, subject to stock availability. You may exchange any item for another of similar value. If the new item has a higher value, the difference must be paid.